Refund policy

Last Updated: August 13, 2026

Thank you for shopping with Stevemaddena.shop.

Customer satisfaction is important to us. This Refund Policy explains our return eligibility, return process, refunds, and customer support information for purchases made through https://www.stevemaddena.shop.

30-Day Return Policy

We offer a 30-day return policy.

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, your item must be:

  • Unworn and unused
  • In its original condition
  • With all original tags attached
  • In the original packaging where applicable
  • Accompanied by proof of purchase or your order number

Items that do not meet these requirements may not qualify for a refund.

How to Start a Return

To request a return, please contact us before sending your item.

Customer Support Email:

info@stevemaddena.shop

Please include:

  • Your order number
  • The email address used for the purchase
  • The reason for your return request

Once your request has been reviewed, we will provide return instructions and the appropriate return address.

Please do not send any items back without receiving return authorization, as unauthorized returns may not be accepted.

Return Method

Returns are accepted by mail only.

We recommend using a trackable shipping service and keeping your tracking information until your refund has been completed.

Return Shipping Costs

Return shipping costs depend on the reason for the return.

Customer Responsibility

Customers are responsible for return shipping costs for returns due to:

  • Change of mind
  • Incorrect size selected
  • Incorrect color selected
  • Personal preference
  • No longer wanting the item

Stevemaddena.shop Responsibility

If you receive an item that is defective, damaged, or incorrect, Stevemaddena.shop will provide an appropriate solution, which may include a replacement, refund, or return shipping assistance where applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photos of the item
  • Photos of the packaging if applicable

Our support team will review your request and provide an appropriate resolution as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

  • Final Sale items
  • Personalized or custom-made products
  • Gift cards
  • Items that have been worn, washed, altered, or damaged after delivery
  • Items returned without original tags or original packaging

Exchanges

We do not guarantee direct exchanges.

If you would like a different size, color, or style, we recommend returning the eligible item for a refund and placing a new order.

Refund Processing

After we receive and inspect your returned item, we will notify you of the refund status.

If approved, your refund will be issued to your original payment method within 3–7 business days after inspection.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Original Shipping Charges

Original shipping charges are generally non-refundable, unless the return is the result of our error, such as shipping the wrong item or sending a defective product.

Restocking Fee

stevemaddena.shop does not charge any restocking fees for eligible returns.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Store Name: stevemaddena.shop

Website:

https://www.stevemaddena.shop

Customer Support Email:

info@stevemaddena.shop

Customer Support Phone:

+49 173 7715192

Business Address:

SIMROCKSTR. 25, 30171 HANNOVER, Germany

Customer Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM (CT)

Sunday: Closed

Response Time:

We aim to respond to customer inquiries within 24–48 business hours.